# Data processing delay in Analytics reports

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 3h 9m
- started 2026-04-23 12:38 UTC
- Reporting & Analytics
- id: DWN-41f3c424c6
- Official page: https://stspg.io/vw898slhnbvj

## Updates from BigCommerce
### 2026-04-23 12:38 UTC: investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.

### 2026-04-23 13:35 UTC: identified
The issue has been identified and a fix has been implemented.

### 2026-04-23 13:36 UTC: monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

### 2026-04-23 14:52 UTC: monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

### 2026-04-23 15:48 UTC: resolved
This incident has been resolved.

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