# B2B Customer Login Degraded

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-04-13 15:59 UTC
- B2B Edition - Buyers Portal
- id: DWN-42f40d3388
- Official page: https://stspg.io/9kh5thksgs01

## Updates from BigCommerce
### 2026-04-13 15:59 UTC: investigating
Commerce engineers are currently investigating issues with logins for B2B customers.

### 2026-04-13 16:27 UTC: resolved
Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.

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