# Search issues for some merchants using custom search integrations such as Klevu

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 9m
- started 2026-06-24 19:50 UTC
- Storefront
- id: DWN-575ee02913
- Official page: https://stspg.io/yp32mgrc5041

## Updates from BigCommerce
### 2026-06-24 19:50 UTC: identified
Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

### 2026-06-24 20:58 UTC: resolved
This incident has been resolved.

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