# Some Android shoppers on headless storefronts may be unable to reach checkout

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 11m
- started 2026-10-26 12:07 UTC
- Storefront
- id: DWN-6381a3617a
- Official page: https://stspg.io/wbny0kyqxqs4

## Updates from BigCommerce
### 2026-10-26 12:07 UTC: investigating
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.
Our engineering team has identified a likely cause of this issue and is now applying a fix.

### 2026-10-26 14:18 UTC: resolved
This incident has been resolved.

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