# Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 7h 33m
- started 2026-10-22 20:14 UTC
- Checkout & Payment Processing
- id: DWN-6d7099e4c1
- Official page: https://stspg.io/xkb4bgxbhv4j

## Updates from BigCommerce
### 2026-10-22 20:14 UTC: investigating
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

### 2026-10-22 22:40 UTC: investigating
We are continuing to investigate this issue

### 2026-10-22 23:22 UTC: identified
The issue has been identified and a fix is being prepared

### 2026-10-23 00:51 UTC: monitoring
A fix has been implemented and we are monitoring the results

### 2026-10-23 03:46 UTC: resolved
This incident has now been resolved

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