# Payment capture failures

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-05-17 23:27 UTC
- id: DWN-8a6cdea305
- Official page: https://stspg.io/8rp2ss730x6n

## Updates from BigCommerce
### 2026-05-14 10:00 UTC: resolved
A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

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