# Delayed Data in Analytics Reports

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 2h
- started 2026-04-24 13:07 UTC
- Reporting & Analytics
- id: DWN-96315e597c
- Official page: https://stspg.io/t2z3qflhl7kf

## Updates from BigCommerce
### 2026-04-24 13:07 UTC: investigating
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

### 2026-04-24 13:07 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-24 13:29 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-24 13:32 UTC: monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

### 2026-04-24 14:38 UTC: monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

### 2026-04-24 15:07 UTC: resolved
This incident has been resolved.

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