# Degraded search availability across the platform

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 6m
- started 2026-10-27 21:23 UTC
- Storefront
- id: DWN-9eb72700d6
- Official page: https://stspg.io/bh16s1cjk8qh

## Updates from BigCommerce
### 2026-10-27 21:23 UTC: investigating
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.

### 2026-10-27 22:23 UTC: monitoring
A fix has been implemented and we're monitoring the result.

### 2026-10-27 22:29 UTC: resolved
This incident has been resolved. All services are operational.

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