# Availability Issues

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 21m
- started 2026-05-19 03:39 UTC
- API & Webhooks, Storefront
- id: DWN-9f826f62ca
- Official page: https://stspg.io/kgh95tktlj1c

## Updates from BigCommerce
### 2026-05-19 03:39 UTC: investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

### 2026-05-19 03:48 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-19 03:54 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-19 04:19 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-19 04:44 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-19 05:11 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-19 05:48 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-19 06:11 UTC: identified
Commerce engineers are continuing to work on a fix for the issue.

### 2026-05-19 06:40 UTC: identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.

### 2026-05-19 07:14 UTC: identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.

### 2026-05-19 07:28 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-19 07:53 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-19 08:00 UTC: resolved
This incident has been resolved.

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