# PayPal Commerce Platform 3DS popup infinite loading issue

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 2h 31m
- started 2026-04-09 14:53 UTC
- Storefront
- id: DWN-9fd1ba6a4b
- Official page: https://stspg.io/yr6mkpcr3zg2

## Updates from BigCommerce
### 2026-04-09 14:53 UTC: investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.

### 2026-04-09 15:24 UTC: investigating
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.

### 2026-04-09 17:24 UTC: resolved
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores

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