# Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 6h 6m
- started 2026-06-10 19:53 UTC
- B2B Edition - API, B2B Edition - Buyers Portal
- id: DWN-aac642ae84
- Official page: https://stspg.io/l79285bmvsf2

## Updates from BigCommerce
### 2026-06-10 19:53 UTC: investigating
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

### 2026-06-11 00:16 UTC: identified
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

### 2026-06-11 01:30 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-11 01:59 UTC: resolved
This incident has been resolved.

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