# Missing Data in Analytics Reports

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1m
- started 2026-05-22 14:03 UTC
- Reporting & Analytics
- id: DWN-ab04573ca9
- Official page: https://stspg.io/5tlh0rvqcjj3

## Updates from BigCommerce
### 2026-05-22 14:03 UTC: monitoring
BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal.
We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.

### 2026-05-22 14:04 UTC: resolved
This incident has been resolved.

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