# Delays in Real-Time Event Processing

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 14m
- started 2026-10-24 13:08 UTC
- Control Panel, Storefront
- id: DWN-ae01b71e77
- Official page: https://stspg.io/q7dj9rvk1tr2

## Updates from BigCommerce
### 2026-10-24 13:08 UTC: monitoring
We experienced delays in real-time event processing due to an issue within our messaging infrastructure.
The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.

### 2026-10-24 13:22 UTC: resolved
This incident has been resolved.

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