# B2B Ninja quotes page appears blank

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Partial outage
- lasted 45m
- started 2026-05-18 03:41 UTC
- id: DWN-bf95fbf5cf
- Official page: https://stspg.io/3y0zwb7hny22

## Updates from BigCommerce
### 2026-05-18 03:41 UTC: investigating
We are currently investigating this issue.

### 2026-05-18 03:41 UTC: investigating
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality.
We appreciate your patience and will provide further updates as we make progress.

### 2026-05-18 04:26 UTC: resolved
This incident has been resolved.

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