# Elevated Response Times for Australia-hosted stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2026-08-13 10:01 UTC
- API & Webhooks, Storefront
- au
- id: DWN-cb04e62a12
- Official page: https://stspg.io/xjf2ln3jqpg4

## Updates from BigCommerce
### 2026-08-13 10:01 UTC: investigating
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

### 2026-08-13 10:17 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-08-13 10:24 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-13 10:31 UTC: resolved
This incident has been resolved.

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