# Intermittent Availability Issues in Australia

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 3h 12m
- started 2026-10-02 02:29 UTC
- Storefront
- au
- id: DWN-ceb6ac4809
- Official page: https://stspg.io/9hr8wwl4t7f7

## Updates from BigCommerce
### 2026-10-02 02:29 UTC: investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.

### 2026-10-02 03:23 UTC: monitoring
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.

### 2026-10-02 05:41 UTC: resolved
This incident has been resolved.

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