# Stalled catalog import/export

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 11h 30m
- started 2026-07-23 23:02 UTC
- Control Panel
- id: DWN-dceaa0265e
- Official page: https://stspg.io/h3s5rxnkw3w5

## Updates from BigCommerce
### 2026-07-23 23:02 UTC: investigating
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

### 2026-07-23 23:57 UTC: monitoring
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.

### 2026-07-24 10:32 UTC: resolved
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.

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