# Search Indexing Delays Affecting a Subset of US Stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 10m
- started 2026-10-20 09:23 UTC
- Control Panel, Storefront
- us
- id: DWN-e0a9a56f28
- Official page: https://stspg.io/r91skhkt53d2

## Updates from BigCommerce
### 2026-10-20 09:23 UTC: investigating
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

### 2026-10-20 09:53 UTC: identified
Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

### 2026-10-20 09:53 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-20 10:33 UTC: resolved
This incident has been resolved.

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