# Intermittent Availability Issues

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 13m
- started 2026-08-07 17:11 UTC
- API & Webhooks, Control Panel, Storefront
- id: DWN-e5ee2af05c
- Official page: https://stspg.io/3btt8m85nmpx

## Updates from BigCommerce
### 2026-08-07 17:11 UTC: investigating
Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

### 2026-08-07 17:15 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-07 17:24 UTC: resolved
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

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