# Some storefront searches returning incomplete results

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 29m
- started 2026-10-14 18:32 UTC
- Storefront
- id: DWN-e6f084ccb0
- Official page: https://stspg.io/j82lvs2h6rf6

## Updates from BigCommerce
### 2026-10-14 18:32 UTC: identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

### 2026-10-14 19:53 UTC: monitoring
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

### 2026-10-14 20:02 UTC: resolved
A fix has been deployed and storefront search results are back to normal.

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