# Partial search unavailability

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 41m
- started 2026-09-27 17:19 UTC
- Storefront
- id: DWN-ec14bde68f
- Official page: https://stspg.io/wx48btvjmm08

## Updates from BigCommerce
### 2026-09-27 17:19 UTC: investigating
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.

### 2026-09-27 17:48 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-27 17:49 UTC: monitoring
Search availability has returned to normal availability. We are continuing to monitor this issue.

### 2026-09-27 18:00 UTC: resolved
This incident has been resolved.

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