# Some products are not searchable in Storefront

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 52m
- started 2026-11-04 18:41 UTC
- Storefront
- id: DWN-fa86c85abd
- Official page: https://stspg.io/c3hcbr49qsp9

## Updates from BigCommerce
### 2026-11-04 18:41 UTC: investigating
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

### 2026-11-04 19:12 UTC: identified
The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

### 2026-11-04 20:32 UTC: resolved
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

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