# BigCommerce incident history - **BigCommerce**: [Some products are not searchable in Storefront](https://down.guide/bigcommerce/DWN-fa86c85abd) (Degraded; lasted 1h 52m; started 2026-11-04 18:41 UTC; Storefront) - **BigCommerce**: [High Rate of Cloudflare Challenge Pages](https://down.guide/bigcommerce/DWN-24b6bfbbda) (Degraded; lasted 1d 19h; started 2026-10-28 03:11 UTC; Storefront) - **BigCommerce**: [Degraded search availability across the platform](https://down.guide/bigcommerce/DWN-9eb72700d6) (Degraded; lasted 1h 6m; started 2026-10-27 21:23 UTC; Storefront) - **BigCommerce**: [Bolt payments are currently failing](https://down.guide/bigcommerce/DWN-a2ece77e9b) (Partial outage; lasted 2h 12m; started 2026-10-27 05:29 UTC; Checkout & Payment Processing) - **BigCommerce**: [Some Android shoppers on headless storefronts may be unable to reach checkout](https://down.guide/bigcommerce/DWN-6381a3617a) (Partial outage; lasted 2h 11m; started 2026-10-26 12:07 UTC; Storefront) - **BigCommerce**: [Search availability reduced and latency increased](https://down.guide/bigcommerce/DWN-62cb6f0338) (Degraded; lasted 3h 12m; started 2026-10-24 15:35 UTC; Storefront) - **BigCommerce**: [Delays in Real-Time Event Processing](https://down.guide/bigcommerce/DWN-ae01b71e77) (Degraded; lasted 14m; started 2026-10-24 13:08 UTC; Control Panel, Storefront) - **BigCommerce**: [Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://down.guide/bigcommerce/DWN-6d7099e4c1) (Degraded; lasted 7h 33m; started 2026-10-22 20:14 UTC; Checkout & Payment Processing) - **BigCommerce**: [Search Indexing Delays Affecting a Subset of US Stores](https://down.guide/bigcommerce/DWN-e0a9a56f28) (Degraded; lasted 1h 10m; started 2026-10-20 09:23 UTC; Control Panel, Storefront; us) - **BigCommerce**: [Delayed product updates in storefront search](https://down.guide/bigcommerce/DWN-4830f09bc5) (Degraded; lasted 0m; started 2026-10-15 22:14 UTC; Storefront) - **BigCommerce**: [Delayed Data in Analytics Reports](https://down.guide/bigcommerce/DWN-e68368f9f0) (Degraded; lasted 1h 29m; started 2026-10-14 19:21 UTC; Reporting & Analytics) - **BigCommerce**: [Some storefront searches returning incomplete results](https://down.guide/bigcommerce/DWN-e6f084ccb0) (Degraded; lasted 1h 29m; started 2026-10-14 18:32 UTC; Storefront) - **BigCommerce**: [Storefront Search Stability Issues for Subset of US Stores](https://down.guide/bigcommerce/DWN-2c2ad94baa) (Degraded; lasted 33m; started 2026-10-14 09:08 UTC; Storefront; us) - **BigCommerce**: [Storefront Search Stability Issues for Subset of US Stores](https://down.guide/bigcommerce/DWN-5866feb191) (Degraded; lasted 29m; started 2026-10-14 00:25 UTC; Storefront; us) - **BigCommerce**: [Аn issue with Management API requests to add products to carts](https://down.guide/bigcommerce/DWN-b55a1f497c) (Degraded; lasted 59m; started 2026-10-12 11:14 UTC; API & Webhooks) - **BigCommerce**: [Slow response times on some requests](https://down.guide/bigcommerce/DWN-14adf7987b) (Degraded; lasted 42m; started 2026-10-12 01:58 UTC; API & Webhooks, Control Panel, Storefront) - **BigCommerce**: [Storefront Search Issues](https://down.guide/bigcommerce/DWN-921943077e) (Degraded; lasted 1m; started 2026-10-08 17:34 UTC; Storefront) - **BigCommerce**: [QuickBooks Payments stores cannot transact](https://down.guide/bigcommerce/DWN-11b88e12bc) (Partial outage; lasted 3h 40m; started 2026-10-05 18:45 UTC; Checkout & Payment Processing) - **BigCommerce**: [Search is returning server errors for a subset of stores](https://down.guide/bigcommerce/DWN-226940b129) (Degraded; lasted 2h 30m; started 2026-10-05 16:40 UTC; Storefront) - **BigCommerce**: [Intermittent Availability Issues in Australia](https://down.guide/bigcommerce/DWN-ceb6ac4809) (Degraded; lasted 3h 12m; started 2026-10-02 02:29 UTC; Storefront; au) - **BigCommerce**: [Search is degraded on a subset of stores](https://down.guide/bigcommerce/DWN-9f38a36166) (Degraded; lasted 0m; started 2026-10-01 21:00 UTC) - **BigCommerce**: [Partial search unavailability](https://down.guide/bigcommerce/DWN-ec14bde68f) (Degraded; lasted 41m; started 2026-09-27 17:19 UTC; Storefront) - **BigCommerce**: [Partial search unavailability](https://down.guide/bigcommerce/DWN-1483a5ed90) (Degraded; lasted 1h 34m; started 2026-09-26 18:30 UTC; Storefront) - **BigCommerce**: [Inaccurate product stock on category pages](https://down.guide/bigcommerce/DWN-349081aaec) (Partial outage; lasted 2h 57m; started 2026-09-23 20:16 UTC; Storefront) - **BigCommerce**: [Webhooks Delay](https://down.guide/bigcommerce/DWN-2cf04c8d32) (Degraded; lasted 1h 6m; started 2026-09-20 07:55 UTC; API & Webhooks) - **BigCommerce**: [Contact Center System Outage](https://down.guide/bigcommerce/DWN-0cdf63361b) (Major outage; lasted 6h 27m; started 2026-09-16 09:15 UTC; Client Portal, Support Center; us) - **BigCommerce**: [Unable to export Catalog using Modern Import/Export](https://down.guide/bigcommerce/DWN-865f827438) (Partial outage; lasted 1h 5m; started 2026-09-14 22:09 UTC; Control Panel) - **BigCommerce**: [Delayed email delivery to Microsoft-hosted inboxes](https://down.guide/bigcommerce/DWN-da5e07ec54) (Degraded; lasted 3h 24m; started 2026-09-04 09:19 UTC; Email) - **BigCommerce**: [Search document updates delays in Control Panel and Storefront experience](https://down.guide/bigcommerce/DWN-a54bb52e22) (Degraded; lasted 2h 23m; started 2026-09-01 23:43 UTC; Control Panel) - **BigCommerce**: [Search document updates delays in Control Panel experience.](https://down.guide/bigcommerce/DWN-36ea1ae0da) (Degraded; lasted 29m; started 2026-08-27 12:16 UTC; Control Panel) - **BigCommerce**: [B2B Ninja experiencing degradation in quote functionality](https://down.guide/bigcommerce/DWN-f58a1c5939) (Degraded; lasted 5h 47m; started 2026-08-26 12:38 UTC) - **BigCommerce**: [B2B Ninja Add-To-Quote On Storefront Product Page timeouts](https://down.guide/bigcommerce/DWN-8137a73060) (Degraded; lasted 1h 36m; started 2026-08-26 10:14 UTC) - **BigCommerce**: [Single Sign-On (Microsoft) login issue for subset of stores](https://down.guide/bigcommerce/DWN-77c4708615) (Partial outage; lasted 29m; started 2026-08-25 06:56 UTC; Control Panel) - **BigCommerce**: [Intermittent Availability Issues for Australian-hosted stores](https://down.guide/bigcommerce/DWN-5723385f3f) (Degraded; lasted 25m; started 2026-08-21 00:35 UTC; API & Webhooks, Control Panel, Storefront) - **BigCommerce**: [Elevated Response Times for Australia-hosted stores](https://down.guide/bigcommerce/DWN-cb04e62a12) (Degraded; lasted 30m; started 2026-08-13 10:01 UTC; API & Webhooks, Storefront; au) - **BigCommerce**: [Intermittent Availability Issues](https://down.guide/bigcommerce/DWN-e5ee2af05c) (Degraded; lasted 13m; started 2026-08-07 17:11 UTC; API & Webhooks, Control Panel, Storefront) - **BigCommerce**: [Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations](https://down.guide/bigcommerce/DWN-28dcb0078a) (Degraded; lasted 5h 55m; started 2026-08-04 15:32 UTC) - **BigCommerce**: [Unable to Submit Quotes on B2B Ninja](https://down.guide/bigcommerce/DWN-a39ba71f98) (Degraded; lasted 34m; started 2026-07-28 20:11 UTC) - **BigCommerce**: [Stalled catalog import/export](https://down.guide/bigcommerce/DWN-dceaa0265e) (Degraded; lasted 11h 30m; started 2026-07-23 23:02 UTC; Control Panel) - **BigCommerce**: [Intermittent Availability Issues](https://down.guide/bigcommerce/DWN-e14e9db241) (Degraded; lasted 2h 50m; started 2026-07-21 20:20 UTC; Control Panel) - **BigCommerce**: [Paypal payment gateway reenabling itself on some checkouts](https://down.guide/bigcommerce/DWN-079d56020d) (Degraded; lasted 4h 31m; started 2026-07-16 17:25 UTC; Checkout & Payment Processing) - **BigCommerce**: [Payment issues with Cybersource V2 provider](https://down.guide/bigcommerce/DWN-bb18062d94) (Partial outage; lasted 9h 54m; started 2026-07-16 00:39 UTC; Checkout & Payment Processing) - **BigCommerce**: [Availability Issues](https://down.guide/bigcommerce/DWN-2de3a5180d) (Partial outage; lasted 2h 53m; started 2026-07-10 21:11 UTC; Storefront) - **BigCommerce**: [Issue impacting checkout on a subset of stores](https://down.guide/bigcommerce/DWN-37ec6f2552) (Degraded; lasted 4h 36m; started 2026-07-09 22:54 UTC; Checkout & Payment Processing) - **BigCommerce**: [Unexpected Staff Action Logs](https://down.guide/bigcommerce/DWN-066893140f) (Degraded; lasted 0m; started 2026-07-08 05:27 UTC) - **BigCommerce**: [Issues with B2B Edition](https://down.guide/bigcommerce/DWN-d4963d51a5) (Degraded; lasted 4h 29m; started 2026-07-06 18:01 UTC; B2B Edition - API) - **BigCommerce**: [Issue with B2B Edition](https://down.guide/bigcommerce/DWN-8df6c7874a) (Degraded; lasted 15m; started 2026-07-06 16:08 UTC; B2B Edition - Dashboard) - **BigCommerce**: [Elevated HTTP 500 errors](https://down.guide/bigcommerce/DWN-0baf04d411) (Degraded; lasted 0m; started 2026-07-06 10:00 UTC) - **BigCommerce**: [Elevated error rate on Storefront for a subset of US stores](https://down.guide/bigcommerce/DWN-bee20b1676) (Degraded; lasted 0m; started 2026-07-03 03:17 UTC; us) - **BigCommerce**: [Storefront Availability Issues for Subset of AU Stores](https://down.guide/bigcommerce/DWN-29e999c653) (Degraded; lasted 23m; started 2026-07-03 00:33 UTC; Storefront) - **BigCommerce**: [B2B Ninja Quote emails are failing to send](https://down.guide/bigcommerce/DWN-1e7fdb9aba) (Degraded; lasted 2d 6h; started 2026-06-29 10:00 UTC; Email) - **BigCommerce**: [Search issues for some merchants using custom search integrations such as Klevu](https://down.guide/bigcommerce/DWN-575ee02913) (Degraded; lasted 1h 9m; started 2026-06-24 19:50 UTC; Storefront) - **BigCommerce**: [Storefront Search Stability Issues for Subset of US Stores](https://down.guide/bigcommerce/DWN-873f284038) (Degraded; lasted 47m; started 2026-06-23 15:50 UTC; Storefront; us) - **BigCommerce**: [Meta API Latency Causing Delayed Meta CAPI Event Delivery](https://down.guide/bigcommerce/DWN-a507310e4a) (Degraded; lasted 39m; started 2026-06-23 15:29 UTC; Reporting & Analytics) - **BigCommerce**: [Analytics Incident](https://down.guide/bigcommerce/DWN-b9c5aa6452) (Partial outage; lasted 0m; started 2026-06-23 03:57 UTC) - **BigCommerce**: [Storefront Search Issues for Subset of AU Stores](https://down.guide/bigcommerce/DWN-bde5199fd8) (Partial outage; lasted 9m; started 2026-06-18 22:20 UTC; Storefront; au) - **BigCommerce**: [Card payment issues for Bank of New Zealand provider (3DS)](https://down.guide/bigcommerce/DWN-2ae6ba0976) (Degraded; lasted 21m; started 2026-06-17 06:25 UTC; Checkout & Payment Processing) - **BigCommerce**: [Issues changing currency on storefronts](https://down.guide/bigcommerce/DWN-ac2837474d) (Degraded; lasted 1h 14m; started 2026-06-16 18:57 UTC; Storefront) - **BigCommerce**: [Some exports stalling](https://down.guide/bigcommerce/DWN-e6db1951df) (Degraded; lasted 27m; started 2026-06-16 14:54 UTC; Control Panel) - **BigCommerce**: [Meta Outage Causing Disruption to Meta CAPI Integrations](https://down.guide/bigcommerce/DWN-557e98ab62) (Degraded; lasted 37m; started 2026-06-12 14:58 UTC; Reporting & Analytics) - **BigCommerce**: [Storefront Availability Issues for Small Subset of US Stores](https://down.guide/bigcommerce/DWN-84f45ebdd0) (Degraded; lasted 0m; started 2026-06-11 21:25 UTC; us) - **BigCommerce**: [Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts](https://down.guide/bigcommerce/DWN-aac642ae84) (Degraded; lasted 6h 6m; started 2026-06-10 19:53 UTC; B2B Edition - API, B2B Edition - Buyers Portal) - **BigCommerce**: [Elevated errors on a subset of stores](https://down.guide/bigcommerce/DWN-e5cd366036) (Degraded; lasted 0m; started 2026-06-10 19:06 UTC) - **BigCommerce**: [Storefront availability Issues](https://down.guide/bigcommerce/DWN-9c10e7074a) (Degraded; lasted 4h 11m; started 2026-06-07 22:55 UTC; Storefront) - **BigCommerce**: [Temporary Issues with Product Filters for Subset of Stores](https://down.guide/bigcommerce/DWN-7d1f0316d0) (Degraded; lasted 0m; started 2026-06-05 15:48 UTC) - **BigCommerce**: [Product details not rendering on some product pages](https://down.guide/bigcommerce/DWN-4031e7be24) (Degraded; lasted 0m; started 2026-06-02 14:45 UTC) - **BigCommerce**: [Merchants are unable to completely disable B2B for store](https://down.guide/bigcommerce/DWN-f392c0990c) (Degraded; lasted 41m; started 2026-05-28 18:58 UTC; B2B Edition - API) - **BigCommerce**: [Elevated errors for a subset of stores](https://down.guide/bigcommerce/DWN-1debda4cd8) (Degraded; lasted 0m; started 2026-05-28 09:16 UTC) - **BigCommerce**: [Availability Issues](https://down.guide/bigcommerce/DWN-d0e936dfa4) (Partial outage; lasted 6m; started 2026-05-28 07:14 UTC; API & Webhooks, Control Panel, Storefront) - **BigCommerce**: [B2B outbound email delivery issue](https://down.guide/bigcommerce/DWN-6b293ed975) (Degraded; lasted 1h 25m; started 2026-05-27 23:52 UTC; B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal) - **BigCommerce**: [Elevated error rate](https://down.guide/bigcommerce/DWN-c2cc0dc293) (Degraded; lasted 0m; started 2026-05-23 16:32 UTC; us) - **BigCommerce**: [Missing Data in Analytics Reports](https://down.guide/bigcommerce/DWN-ab04573ca9) (Degraded; lasted 1m; started 2026-05-22 14:03 UTC; Reporting & Analytics) - **BigCommerce**: [Missing Data in Analytics Reports](https://down.guide/bigcommerce/DWN-4154cbedd6) (Degraded; lasted 47m; started 2026-05-21 17:30 UTC; Reporting & Analytics) - **BigCommerce**: [Availability Issues](https://down.guide/bigcommerce/DWN-9f826f62ca) (Partial outage; lasted 4h 21m; started 2026-05-19 03:39 UTC; API & Webhooks, Storefront) - **BigCommerce**: [B2B Ninja quotes page appears blank](https://down.guide/bigcommerce/DWN-bf95fbf5cf) (Partial outage; lasted 45m; started 2026-05-18 03:41 UTC) - **BigCommerce**: [Payment capture failures](https://down.guide/bigcommerce/DWN-8a6cdea305) (Degraded; lasted 0m; started 2026-05-17 23:27 UTC) - **BigCommerce**: [Some storefronts using Meta Pixel producing a higher rate of errors](https://down.guide/bigcommerce/DWN-1e82cc1449) (Degraded; lasted 0m; started 2026-05-14 19:00 UTC) - **BigCommerce**: [Custom Phone Numbers preventing Shoppers from signing up](https://down.guide/bigcommerce/DWN-e2fcd087f4) (Degraded; lasted 3h 56m; started 2026-05-14 15:12 UTC; Storefront) - **BigCommerce**: [Availability Issue](https://down.guide/bigcommerce/DWN-f5c575f6d0) (Degraded; lasted 0m; started 2026-05-04 17:09 UTC; Storefront) - **BigCommerce**: [Availability Issue](https://down.guide/bigcommerce/DWN-3f13a914d6) (Degraded; lasted 0m; started 2026-05-04 15:15 UTC; Storefront) - **BigCommerce**: [Some pricing rules not applying as expected](https://down.guide/bigcommerce/DWN-79e30dfb2d) (Degraded; lasted 1d 23h; started 2026-05-01 22:37 UTC; Storefront) - **BigCommerce**: [Delayed Data in Analytics Reports](https://down.guide/bigcommerce/DWN-56deb42280) (Degraded; lasted 5h 18m; started 2026-04-30 22:00 UTC; Reporting & Analytics) - **BigCommerce**: [Intermittent Availability Issue](https://down.guide/bigcommerce/DWN-13c9cd28ff) (Degraded; lasted 0m; started 2026-04-28 23:44 UTC; Storefront) - **BigCommerce**: [Elevated Response Times](https://down.guide/bigcommerce/DWN-7cf1eea033) (Degraded; lasted 33m; started 2026-04-24 14:41 UTC; API & Webhooks, Storefront) - **BigCommerce**: [Delayed Data in Analytics Reports](https://down.guide/bigcommerce/DWN-96315e597c) (Degraded; lasted 2h; started 2026-04-24 13:07 UTC; Reporting & Analytics) - **BigCommerce**: [Homepage Content Display Issue](https://down.guide/bigcommerce/DWN-69ae7c3b01) (Degraded; lasted 0m; started 2026-04-23 22:14 UTC) - **BigCommerce**: [Data processing delay in Analytics reports](https://down.guide/bigcommerce/DWN-41f3c424c6) (Degraded; lasted 3h 9m; started 2026-04-23 12:38 UTC; Reporting & Analytics) - **BigCommerce**: [401 Errors for Installed Applications](https://down.guide/bigcommerce/DWN-b22820d595) (Degraded; lasted 8h 48m; started 2026-04-22 11:49 UTC; API & Webhooks, Control Panel) - **BigCommerce**: [Elevated Response Times](https://down.guide/bigcommerce/DWN-6e3ea07f4c) (Degraded; lasted 52m; started 2026-04-22 00:46 UTC; Control Panel, Storefront; us) - **BigCommerce**: [B2B Customer Login Degraded](https://down.guide/bigcommerce/DWN-42f40d3388) (Degraded; lasted 28m; started 2026-04-13 15:59 UTC; B2B Edition - Buyers Portal) - **BigCommerce**: [PayPal Commerce Platform 3DS popup infinite loading issue](https://down.guide/bigcommerce/DWN-9fd1ba6a4b) (Degraded; lasted 2h 31m; started 2026-04-09 14:53 UTC; Storefront) - **BigCommerce**: [Increase in 401 status responses to Storefront GraphQL API](https://down.guide/bigcommerce/DWN-734cbb3e97) (Degraded; lasted 25m; started 2026-04-03 15:55 UTC; API & Webhooks) - **BigCommerce**: [Issue with Catalysts/Makeswift builder](https://down.guide/bigcommerce/DWN-b17b41d04c) (Degraded; lasted 2h 56m; started 2026-03-25 17:06 UTC; API & Webhooks) - **BigCommerce**: [Issue with new quotes in B2B edition](https://down.guide/bigcommerce/DWN-e088e12568) (Degraded; lasted 33m; started 2026-03-17 11:28 UTC; B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal) - **BigCommerce**: [Availability Issue](https://down.guide/bigcommerce/DWN-186b9b4964) (Degraded; lasted 0m; started 2026-03-06 23:46 UTC; Storefront) - **BigCommerce**: [Meta CAPI event delivery delays](https://down.guide/bigcommerce/DWN-d1b6d1177c) (Degraded; lasted 1h 42m; started 2026-03-05 16:42 UTC; Reporting & Analytics) - **BigCommerce**: [Elevated Response Times](https://down.guide/bigcommerce/DWN-351ca33157) (Degraded; lasted 2h 43m; started 2026-03-04 17:47 UTC; Storefront) [Back to BigCommerce](https://down.guide/bigcommerce) --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. 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