# Intermittent reliability issue with Bitbucket Cloud

- Provider: [Bitbucket](https://down.guide/bitbucket)
- Level: confirmed
- Impact: Degraded
- lasted 1h 28m
- started 2026-09-11 06:31 UTC
- Website, API, Git via SSH +2
- id: DWN-bcef66641c
- Official page: https://stspg.io/hd61ntzs517q

## Updates from Bitbucket
### 2026-09-11 06:31 UTC: investigating
Bitbucket Cloud is experiencing an intermittent reliability issue affecting some users. The issue is impacting pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may see pages fail to load, time out, or continue spinning without completing. 
We will provide further updates within an hour, or sooner if we have significant progress to share.

### 2026-09-11 07:27 UTC: monitoring
We have identified the root cause of this incident and taken corrective steps to address it, with some improvements observed. We continue to monitor the situation to ensure stability.

### 2026-09-11 08:00 UTC: resolved
On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out.
The issue is now resolved and services have been restored to normal operation for all the affected customers.

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