# Unable to invite new users due to missing recaptcha token

- Provider: [Bitbucket](https://down.guide/bitbucket)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 25m
- started 2024-11-04 09:37 UTC
- Authentication and user management
- id: DWN-eaf1ac6422
- Official page: https://stspg.io/jhv8k11w9b3m

## Updates from Bitbucket
### 2024-11-04 09:37 UTC: investigating
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com)
We will provide more details once we identify the root cause.

### 2024-11-04 11:49 UTC: identified
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

### 2024-11-04 12:02 UTC: resolved
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

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