# Bitbucket is slow in responding to customers

- Provider: [Bitbucket](https://down.guide/bitbucket)
- Level: confirmed
- Impact: Degraded
- lasted 2h 19m
- started 2025-06-25 07:52 UTC
- Website, API, Git via SSH +9
- id: DWN-f884ed1e6f
- Official page: https://stspg.io/ccjqhj0nysm1

## Updates from Bitbucket
### 2025-06-25 07:52 UTC: investigating
We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

### 2025-06-25 09:31 UTC: identified
We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

### 2025-06-25 09:50 UTC: monitoring
We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

### 2025-06-25 10:11 UTC: resolved
Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

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