Experiencing issues with billing cycle refreshing credits/builds for certain Bitrise plans

What to do

• Check whether you use Bitrise 👥 Account Management. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 8m it lasted.

  Anything that failed between 2026-04-20 16:37 UTC and 2026-04-20 19:45 UTC may need a replay.

• Subscribe to Bitrise's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bitrise works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bitrise 3

1. investigatingApr 20, 2026, 4:37 PM UTC

   We are currently investigating a service disruption affecting account, team, and billing features on the Bitrise website. Users may observe their credits/build not being refreshed at the start of their billing cycle. Services: Features related to managing account details, teams and team members, billing and payments. Scope: A subset of users Severity: SEV-2 What we’re doing? Our Engineering teams are actively investigating this incident, monitoring alerts, and tracing requests to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe. When will the next update be available? You can expect a status update approximately 1 hour from now.

   provider

2. identifiedApr 20, 2026, 4:37 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedApr 20, 2026, 7:45 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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