- Level
- confirmed
- Worst impact
- Degraded
- Components
- Bitrise Support Center
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use Bitrise Bitrise Support Center in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 10m it lasted.
Anything that failed between 2025-10-20 16:27 UTC and 2025-10-20 23:37 UTC may need a replay.Subscribe to Bitrise's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bitrise works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bitrise 3
- identified
Our customer communication platform, Intercom, is currently experiencing disruptions due to a widespread AWS outage affecting multiple services globally. As a result, some users may encounter issues reaching our Support team through the in-app chat (Messenger). We are closely monitoring the situation and will restore full communication as soon as Intercom’s services are back online. Thank you for your patience and understanding.
provider
- identified
While Intercom is unavailable, if you have a pressing or time-sensitive issue, please reach out to us at support@bitrise.io so we can assist you as quickly as possible. For non-urgent inquiries, we kindly ask that you wait until Intercom services are restored and contact us via the Intercom Messenger once it’s back online. We’re monitoring the situation closely and will update this page as soon as normal communication is restored. Thank you for your patience and understanding.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2f9b23e1fd
Is Bitrise still down?
No, this incident was resolved 2025-10-20 23:37 UTC. For Bitrise's live state, see https://down.guide/bitrise.
How long did it last?
7h 10m, from 2025-10-20 16:27 UTC to 2025-10-20 23:37 UTC, by the times Bitrise posted.
What was affected?
Bitrise named Bitrise Support Center in us.
What caused it?
Bitrise hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bitrise's official status page, https://status.bitrise.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.