Inbound calls not getting picked up

What to do

• Check whether you use Bland AI API, API, AWS ec2-ap-southeast-2, AWS ec2-us-west-2 and 1 more in ap-southeast-2, us, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 56m it lasted.

  Anything that failed between 2025-05-12 17:07 UTC and 2025-05-12 18:03 UTC may need a replay.

• Subscribe to Bland AI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bland works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bland AI 4

1. investigatingMay 12, 2025, 5:07 PM UTC

   Inbound calls are not getting picked up 2 minutes ago. We suspect its a database timeout.

   provider

2. monitoringMay 12, 2025, 5:28 PM UTC

   Calls are connecting again, and we are monitoring the issue. AWS had an outage, and we are confirming the root issue. We will report again with the root cause

   provider

3. monitoringMay 12, 2025, 6:03 PM UTC

   We are continuing to monitor for any further issues.

   provider

4. resolvedMay 12, 2025, 6:03 PM UTC

   Our database provider was facing Intermittent Pooler Connectivity Issues. Things have stabilized now and the agent is back to normal performance. The incident was from 10:02am to 10:30am.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.