# Inbound calls not getting picked up

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Degraded
- lasted 56m
- started 2025-05-12 17:07 UTC
- API, API, AWS ec2-ap-southeast-2 +2
- ap-southeast-2, us, us-west-2
- id: DWN-25cf3b0007
- Official page: https://stspg.io/g8kxp47qw77b

## Updates from Bland AI
### 2025-05-12 17:07 UTC: investigating
Inbound calls are not getting picked up 2 minutes ago. We suspect its a database timeout.

### 2025-05-12 17:28 UTC: monitoring
Calls are connecting again, and we are monitoring the issue. AWS had an outage, and we are confirming the root issue. We will report again with the root cause

### 2025-05-12 18:03 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-05-12 18:03 UTC: resolved
Our database provider was facing Intermittent Pooler Connectivity Issues. Things have stabilized now and the agent is back to normal performance. The incident was from 10:02am to 10:30am.

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