# Variable Extraction Model Routing Failures

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-05 19:47 UTC
- id: DWN-26515349ea
- Official page: https://stspg.io/dfd01vppvt8p

## Updates from Bland AI
### 2026-10-05 18:00 UTC: resolved
At 11:15 AM PDT a provider side routing update caused variable extraction requests for fail for some customers. Some post call features were also affected including summary generations and analysis schemas. Fully recovered at 12:11 PM.
Timeline:
11:15 AM - Requests begin erroring as the change starts rollout in provider's cluster.
11:20 AM - Rollout completes, error rates for affected models reaches 100%.
11:35 AM - Automated alarms page on call engineering, issue is raised to provider immediately.
11:45 AM - Bland engineering identifies issue as a routing change that expects a new model base URL.
11:50 AM - An override to the new base URL is applied, update begins rolling out to Bland clusters.
12:11 PM - All rollouts completed, error rates return to normal levels.

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