# Canada Database Provider Outage

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Major outage
- lasted 3h 18m
- started 2026-02-12 21:57 UTC
- API
- ca
- id: DWN-6666be24cf
- Official page: https://stspg.io/hppry77tck31

## Updates from Bland AI
### 2026-02-12 21:57 UTC: identified
At 1:32 PM PST database requests began timing out in the Canada region. This has been identified as a database provider outage. Incident is ongoing

### 2026-02-12 23:14 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-02-13 00:31 UTC: investigating
The database provider is still investigating the root cause. We will update here as soon as we hear updates from them.

### 2026-02-13 01:14 UTC: resolved
The database provider has identified a potential internal networking configuration that may have caused the incident. Database connections and voice agent calls in Canada should be back to normal now.

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