Bland AI: Knowledge Base Queries Failing

What to do

Check whether you use Bland AI API, AWS ec2-us-west-2 in us, us-west-2. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 7m it lasted.
Anything that failed between 2025-12-09 00:36 UTC and 2025-12-09 00:43 UTC may need a replay.
Subscribe to Bland AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bland works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingDec 9, 2025, 12:36 AM UTC
We are currently investigating the issue of knowledge base queries failing. Calls will fallback to respond without the knowledge base context.
provider
investigatingDec 9, 2025, 12:39 AM UTC
The issue has been resolved.
provider
resolvedDec 9, 2025, 12:43 AM UTC
This incident has been resolved.
provider
postmortemDec 9, 2025, 12:49 AM UTC
Our containers did not have enough memory for our knowledge base requirements, which was causing the queries to fail as of 11:30am PST today. More resources have been provisioned to the containers with extra bandwidth to prevent the issue from happening again.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Bland AI still down?

No, this incident was resolved 2025-12-09 00:43 UTC. For Bland AI's live state, see https://down.guide/bland.

How long did it last?

7m, from 2025-12-09 00:36 UTC to 2025-12-09 00:43 UTC, by the times Bland AI posted.

What was affected?

Bland AI named API, AWS ec2-us-west-2 in us, us-west-2.

What caused it?

Bland AI hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bland AI's official status page, https://status.bland.ai, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.