# Knowledge Base Queries Failing

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Partial outage
- lasted 7m
- started 2025-12-09 00:36 UTC
- API, AWS ec2-us-west-2
- us, us-west-2
- id: DWN-8e9a6aa228
- Official page: https://stspg.io/gsrmj1p9r7sj

## Updates from Bland AI
### 2025-12-09 00:36 UTC: investigating
We are currently investigating the issue of knowledge base queries failing. Calls will fallback to respond without the knowledge base context.

### 2025-12-09 00:39 UTC: investigating
The issue has been resolved.

### 2025-12-09 00:43 UTC: resolved
This incident has been resolved.

### 2025-12-09 00:49 UTC: postmortem
Our containers did not have enough memory for our knowledge base requirements, which was causing the queries to fail as of 11:30am PST today. More resources have been provisioned to the containers with extra bandwidth to prevent the issue from happening again.

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