Inbound and outbound calls outage

What to do

• Check whether you use Bland AI API, API, AWS ec2-ap-southeast-2, AWS ec2-us-west-2 and 1 more in ap-southeast-2, us, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 58m it lasted.

  Anything that failed between 2025-06-12 18:20 UTC and 2025-06-12 21:18 UTC may need a replay.

• Subscribe to Bland AI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bland works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bland AI 3

1. identifiedJun 12, 2025, 6:20 PM UTC

   We’re currently seeing issues affecting upstream network providers, including Twilio, GCP, and Cloudflare. While Bland hosts all of it's calls on AWS, GCP powers some of the services used by our vendors around the call experience, so outages there can directly impact call performance. We’re actively monitoring the situation and will provide updates as soon as we have more information. Thanks for your patience.

   provider

2. monitoringJun 12, 2025, 8:36 PM UTC

   Upstream providers are restoring service. Some calls may continue to be impacted as broader services restore their operations. We are seeing success in using the Dashboard, and sending/receiving calls. We will provide more updates as they become available.

   provider

3. resolvedJun 12, 2025, 9:18 PM UTC

   An upstream provider to our vendors, has asserted that a full recovery will be complete by 13:00 (PST). We've observed that most, if not all calls are operational. We will re-open this incident if things should change.

   provider

Corrections

None so far.

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