# Calls dispatch delay

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Degraded
- lasted 2h 35m
- started 2025-05-21 16:45 UTC
- API
- id: DWN-9ce1d4a244
- Official page: https://stspg.io/8kwxwvv3smv1

## Updates from Bland AI
### 2025-05-21 16:45 UTC: identified
High number of calls are queued up due to a huge influx of calls. We are expanding our queue. You should expect to see a delay in calls dispatch for a short period. This occured at 9:16am.

### 2025-05-21 16:57 UTC: identified
Impacted calls are non-BYOT, outbound calls. Customers who are fielding inbound calls, or running outbound calls on BYOT are unaffected.

### 2025-05-21 19:04 UTC: monitoring
A fix has been implemented and we are monitoring the results. Calls should be dispatching immediately now.

### 2025-05-21 19:20 UTC: resolved
This incident has been resolved.

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