# Issue with dispatching outbound calls

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Major outage
- lasted 1h 3m
- started 2025-10-20 17:58 UTC
- API, AWS ec2-us-west-2
- us, us-west-2
- id: DWN-bf5c64a2e0
- Official page: https://stspg.io/21z9v4gcqt6c

## Updates from Bland AI
### 2025-10-20 17:58 UTC: identified
Service disruptions with AWS is affecting our upstream provider, causing intermittent issues with dispatching calls.

### 2025-10-20 18:08 UTC: monitoring
The issue looks to be resolved as of 10:56am PST, and had started at 10:40am PST. We will continue to monitor to confirm.

### 2025-10-20 19:00 UTC: resolved
This incident has been resolved.

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