# Database connection issue

- Provider: [Bland AI](https://down.guide/bland)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2025-05-12 07:16 UTC
- API, API, AWS ec2-ap-southeast-2 +2
- ap-southeast-2, us, us-west-2
- id: DWN-cc64887112
- Official page: https://stspg.io/6zdvjkpy99zv

## Updates from Bland AI
### 2025-05-12 07:16 UTC: identified
A small percentage of customers are facing issues of calls not connecting because of a database connection issue. This issue started at 9:30pm.

### 2025-05-12 07:40 UTC: monitoring
A fix has been implemented and we're monitoring.

### 2025-05-12 07:46 UTC: identified
A database issue is affecting our API requests from connecting. The fix will be live within 5 minutes.

### 2025-05-12 07:48 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-05-12 07:48 UTC: monitoring
The fix has been deployed and calls should be back to normal. We are monitoring for any further issues.

### 2025-05-12 08:39 UTC: resolved
Our database provider was facing Intermittent Pooler Connectivity Issues. The incident has been resolved.

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