# \[Medium\] Issue with multiple Box Services

- Provider: [Box](https://down.guide/box)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 29m
- started 2026-10-20 02:19 UTC
- Content API, Uploads/Downloads, Box Sign +1
- id: DWN-84990323d8
- Official page: https://stspg.io/cq608909nb7h

## Root cause
> The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets.

Category: Capacity. [Postmortem](https://stspg.io/cq608909nb7h)

## Updates from Box
### 2026-10-20 02:19 UTC: investigating
Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.

### 2026-10-20 02:33 UTC: investigating
Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.

### 2026-10-20 03:11 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-20 03:47 UTC: resolved
After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

### 2026-10-27 21:28 UTC: postmortem
\_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.\_
On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign.
The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT.
We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.
Sincerely, 
The Box Team

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