# Box incident history

- **Box**: [\[Minor\] Issue with Box AI](https://down.guide/box/DWN-aa9c70b049) (Degraded; lasted 3h 19m; started 2026-11-04 05:48 UTC; Box AI)
- **Box**: [\[Medium\] Issue with multiple Box Services](https://down.guide/box/DWN-84990323d8) (Partial outage; lasted 1h 29m; started 2026-10-20 02:19 UTC; Content API, Uploads/Downloads, Box Sign +1)
- **Box**: [\[Major\] Issue with Box Drive](https://down.guide/box/DWN-4efb3b1b8f) (Partial outage; lasted 4h 11m; started 2026-10-15 08:30 UTC; Box Drive)
- **Box**: [\[Critical\] Issues with Multiple Box Services](https://down.guide/box/DWN-870d817f34) (Major outage; lasted 5m; started 2026-10-08 09:27 UTC; Content API, Login/SSO, Web Application +20)
- **Box**: [\[Medium\] Issue with Enterprise Event Reports](https://down.guide/box/DWN-5dd13d33bd) (Partial outage; lasted 2h 6m; started 2026-10-08 01:48 UTC; Events API, Enterprise Reports)
- **Box**: [\[Medium\] Issue with File Requests](https://down.guide/box/DWN-8358010fce) (Partial outage; lasted 0m; started 2026-10-02 03:43 UTC)
- **Box**: [\[Medium\] Issue with multiple reports](https://down.guide/box/DWN-d3ed332e3e) (Partial outage; lasted 4d 20h; started 2026-09-30 18:08 UTC; Enterprise Reports)
- **Box**: [\[Critical\] Issues with All Files Page, Box Notes, API calls, logins and downloads](https://down.guide/box/DWN-e67ebd4762) (Major outage; lasted 1h 14m; started 2026-09-29 14:15 UTC; us)
- **Box**: [\[Medium\] Issues with Box Notes](https://down.guide/box/DWN-a892972e84) (Partial outage; lasted 28m; started 2026-09-28 10:04 UTC; Web Application)
- **Box**: [\[Minor\] Issue with Admin Reporting](https://down.guide/box/DWN-d42138e37c) (Degraded; lasted 53m; started 2026-09-04 02:10 UTC; Enterprise Reports)
- **Box**: [\[Medium\] Issues with Box Hubs Shared Links](https://down.guide/box/DWN-a0c9123d87) (Partial outage; lasted 1h 40m; started 2026-08-28 08:20 UTC; Box Hubs)
- **Box**: [\[Critical\] Issue with Downloads](https://down.guide/box/DWN-ccbf3af101) (Major outage; lasted 44m; started 2026-08-25 06:53 UTC; Uploads/Downloads, Uploads/Downloads, Japan +2; apac, jp)
- **Box**: [\[Medium\] Issue with Uploads](https://down.guide/box/DWN-27d6a90a74) (Partial outage; lasted 41m; started 2026-08-24 21:21 UTC; Uploads/Downloads, Uploads/Downloads)
- **Box**: [\[Minor\] Issue with Logins & Files Page](https://down.guide/box/DWN-b3a05ec8eb) (Degraded; lasted 0m; started 2026-08-24 17:30 UTC; us)
- **Box**: [\[Medium\] Issue with Microsoft Office Integration and Box Edit](https://down.guide/box/DWN-ceb8672f4d) (Partial outage; lasted 1h 13m; started 2026-08-20 00:31 UTC; Microsoft Office Integration, Box Edit / Tools)
- **Box**: [\[Medium\] Issues with Multiple Box Services](https://down.guide/box/DWN-0a6cfb5f14) (Partial outage; lasted 0m; started 2026-08-19 22:00 UTC; us)
- **Box**: [\[Minor\] Issues with All Files Page](https://down.guide/box/DWN-d354011a97) (Degraded; lasted 25m; started 2026-08-19 11:38 UTC; Files Page)
- **Box**: [\[Medium\] Issues affecting multiple Box services](https://down.guide/box/DWN-4844b0b689) (Partial outage; lasted 2h 39m; started 2026-08-07 02:37 UTC; Content API, Login/SSO, Login/SSO +4)
- **Box**: [\[Medium\] Issues with Uploads and Downloads](https://down.guide/box/DWN-819500dc7a) (Partial outage; lasted 22m; started 2026-08-04 20:23 UTC; Uploads/Downloads, Uploads/Downloads)
- **Box**: [\[Medium\] Issues with Box Shuttle Standalone](https://down.guide/box/DWN-ccc06c01d1) (Partial outage; lasted 21m; started 2026-07-31 11:09 UTC; Box Shuttle)
- **Box**: [\[Minor\] Issues with Uploads](https://down.guide/box/DWN-241b9015ee) (Degraded; lasted 1h 59m; started 2026-07-28 02:58 UTC; Uploads/Downloads)
- **Box**: [\[Medium\] Issues with Box Hubs](https://down.guide/box/DWN-2473f1f020) (Partial outage; lasted 16m; started 2026-07-23 14:14 UTC; Box Hubs)
- **Box**: [\[Medium\] Issues with File Requests](https://down.guide/box/DWN-5fc81d19e4) (Partial outage; lasted 1h 56m; started 2026-07-23 09:45 UTC; Sharing (Shared Links))
- **Box**: [\[Medium\] Issues with Box Edit and Microsoft Office Online](https://down.guide/box/DWN-07574ba4c1) (Partial outage; lasted 18m; started 2026-07-16 21:30 UTC; Microsoft Office Integration, Box Edit / Tools)
- **Box**: [\[Medium\] Issues with Box Relay](https://down.guide/box/DWN-53c938ef4c) (Partial outage; lasted 2h 29m; started 2026-07-15 04:14 UTC; Box Relay)
- **Box**: [\[Medium\] Issues with Search service, Box Sign Templates and Metadata queries](https://down.guide/box/DWN-6b0eaa958b) (Partial outage; lasted 2h 8m; started 2026-07-07 14:11 UTC; Search, Search, Box Sign)
- **Box**: [\[Medium\] Issues with Zip Downloads](https://down.guide/box/DWN-6fe19cc0d9) (Partial outage; lasted 2h 19m; started 2026-06-25 19:29 UTC; Uploads/Downloads; us)
- **Box**: [\[Minor\] Issues with Uploads](https://down.guide/box/DWN-81589dcbdf) (Degraded; lasted 15m; started 2026-06-24 12:18 UTC; Uploads/Downloads)
- **Box**: [\[Medium\] Issue with Multiple Box Services](https://down.guide/box/DWN-c6c1307ccc) (Partial outage; lasted 54m; started 2026-06-17 19:34 UTC; Workflows and Automations, Box Extract, Box Automate +1)
- **Box**: [\[Medium\] Issue with Multiple Box Services](https://down.guide/box/DWN-40e6b115c8) (Partial outage; lasted 1h 27m; started 2026-06-11 00:34 UTC; Login/SSO, Authentication (OAuth 2.0 / JWT), Box Edit / Tools +1)
- **Box**: [\[Critical\] Issues with Multiple Box Services](https://down.guide/box/DWN-0d225b338e) (Major outage; lasted 0m; started 2026-06-03 17:53 UTC)
- **Box**: [\[Medium\] Issues with Box AI](https://down.guide/box/DWN-26143ec510) (Partial outage; lasted 1h 27m; started 2026-06-01 00:58 UTC; Box AI)
- **Box**: [\[Medium\] Issues with Box Drive](https://down.guide/box/DWN-9c817dd4e0) (Partial outage; lasted 32m; started 2026-05-22 08:46 UTC; Box Drive)
- **Box**: [\[Medium\] Degradation of Enterprise Events API](https://down.guide/box/DWN-1d7ff2685d) (Partial outage; lasted 0m; started 2026-05-14 19:30 UTC)
- **Box**: [\[Critical\] Issues with Multiple Box Services](https://down.guide/box/DWN-f412feee51) (Major outage; lasted 1h 47m; started 2026-05-07 01:20 UTC; Box Shield (Auto Classification), Box Hubs, Box AI)
- **Box**: [\[Medium\] Issues with Box Search](https://down.guide/box/DWN-9f88411dce) (Partial outage; lasted 1h 35m; started 2026-04-27 17:36 UTC; Search)
- **Box**: [\[Critical\] Issues with Box Sign](https://down.guide/box/DWN-50311c4376) (Major outage; lasted 4h 5m; started 2026-04-03 04:04 UTC; Box Sign)
- **Box**: [\[Medium\] Issues Accessing the Admin Console Dashboard](https://down.guide/box/DWN-1abdf1514f) (Partial outage; lasted 2h 19m; started 2026-03-25 11:44 UTC; Admin Console & Functionality)
- **Box**: [\[Critical\] Issue with Box Shuttle](https://down.guide/box/DWN-52ddd77c2c) (Major outage; lasted 11h 8m; started 2026-03-25 05:52 UTC; Box Shuttle)
- **Box**: [\[Medium\] Issues with Logins, Folder and File Preview, and Shared Links](https://down.guide/box/DWN-5965875564) (Partial outage; lasted 1h 31m; started 2026-03-20 03:37 UTC; Login/SSO, Preview, Sharing (Shared Links))
- **Box**: [\[Medium\] Customers may experience issues previewing files](https://down.guide/box/DWN-e108fa4ddc) (Partial outage; lasted 0m; started 2026-03-18 18:00 UTC; us)
- **Box**: [\[Minor\] Issue affecting Logins](https://down.guide/box/DWN-118fe71eec) (Degraded; lasted 44m; started 2026-03-10 00:30 UTC; Login/SSO)
- **Box**: [\[Medium\] Increased FTP 530 Captcha errors](https://down.guide/box/DWN-e12991d7a0) (Partial outage; lasted 3h 49m; started 2026-02-27 20:02 UTC; FTP)
- **Box**: [\[Medium\] Customers may experience issues with Uploads and Downloads for the UK zone](https://down.guide/box/DWN-75224b6c9c) (Partial outage; lasted 1h 17m; started 2026-02-25 13:00 UTC; Uploads/Downloads; us)
- **Box**: [\[Critical\] Issue with Box API](https://down.guide/box/DWN-455c06a4fa) (Major outage; lasted 43m; started 2026-02-24 23:32 UTC; Content API)
- **Box**: [\[Critical\] Issues with Multiple Box Services](https://down.guide/box/DWN-55144215b4) (Major outage; lasted 1h 9m; started 2026-02-24 14:59 UTC; Login/SSO, Uploads/Downloads, Box Sign)
- **Box**: [\[Minor\] User May Encounter Issues Accessing Marketing Page box.com](https://down.guide/box/DWN-fd484e2b96) (Degraded; lasted 1h 26m; started 2026-02-20 19:11 UTC; Login/SSO, Box.com Marketing Website)
- **Box**: [\[Critical\] Issues with Logins, Notes and API](https://down.guide/box/DWN-476b1ad424) (Major outage; lasted 0m; started 2026-01-09 07:14 UTC; us)
- **Box**: [\[Critical\] Issues with Multiple Box Services](https://down.guide/box/DWN-abe9f9df22) (Major outage; lasted 58m; started 2026-01-08 01:39 UTC; Content API, Login/SSO, Web Application +14)
- **Box**: [\[Medium\] Issue with Enterprise Reporting](https://down.guide/box/DWN-d05e3259fe) (Partial outage; lasted 0m; started 2026-01-03 00:16 UTC; us)

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