# US02 Dashboard and SDK increased errors

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Major outage
- lasted 21m
- started 2026-02-03 15:41 UTC
- Dashboard, SDK Data Collection
- id: DWN-0b37dd2e72
- Official page: https://stspg.io/17k8q4nlfr8n

## Updates from Braze
### 2026-02-03 15:41 UTC: investigating
Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored.
We will provide further updates in 15 minutes.

### 2026-02-03 15:47 UTC: monitoring
Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.

### 2026-02-03 16:02 UTC: resolved
We can confirm service have continued to remain stable and the issue is now considered resolved.
Impact:
SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required.
Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window.
Message sending and the REST API were not impacted by this issue.

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