# US01 and EU01 Processing Latency

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 56m
- started 2026-05-22 17:45 UTC
- Data Processing, Data Processing, Outbound Messaging +1
- eu, us
- id: DWN-0c1aebbfc6
- Official page: https://stspg.io/pz5025t32lgv

## Updates from Braze
### 2026-05-22 17:45 UTC: investigating
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

### 2026-05-22 18:17 UTC: investigating
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

### 2026-05-22 18:34 UTC: monitoring
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

### 2026-05-22 18:41 UTC: resolved
Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

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