# US05 Processing Latency - Provider: [Braze](https://down.guide/braze) - Level: confirmed - Impact: Degraded - lasted 1h 12m - started 2026-05-08 04:35 UTC - Dashboard, SDK Data Collection, Data Processing +1 - us, us-east-1 - id: DWN-1151e9ab55 - Official page: https://stspg.io/5yxsdtjjkm44 ## Updates from Braze ### 2026-05-08 04:35 UTC: identified Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details. ### 2026-05-08 05:04 UTC: identified We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details. ### 2026-05-08 05:32 UTC: monitoring We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details. ### 2026-05-08 05:47 UTC: resolved Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).