# Braze AI Operator Errors

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 2h 47m
- started 2026-07-13 18:43 UTC
- id: DWN-3cd731933a
- Official page: https://stspg.io/hwc4hm2k432m

## Updates from Braze
### 2026-07-13 18:43 UTC: investigating
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message:
"Connection unstable - Check your Wi-Fi or internet signal and try again".
We are actively investigating the issue and will provide updates as more information becomes available.

### 2026-07-13 20:54 UTC: monitoring
A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.

### 2026-07-13 21:31 UTC: resolved
The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.

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