# Email latency due to Sendgrid issue

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 1h 5m
- started 2025-04-23 22:09 UTC
- Email
- id: DWN-42af0592d6
- Official page: https://stspg.io/srvk1171h88c

## Updates from Braze
### 2025-04-23 22:09 UTC: identified
Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP).
Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.

### 2025-04-23 22:44 UTC: monitoring
Our internal monitoring shows that latency has returned to normal levels as of ~6:30 pm ET. 
Emails previously delayed have been processed, and no customers have queued messages. No messages were lost. 
Twilio Sendgrid confirmed to Braze at 6:42 ET that this is what they are expecting. We will continue to monitor this to ensure the issue does not recur until we have more details from Twilio.

### 2025-04-23 23:14 UTC: resolved
Twilio SendGrid has confirmed that it understands the root cause. They have mitigated that and are confident that this issue will not recur. Their engineers are working toward a long-term fix.
Please refer to SendGrid's Statuspage for additional details: https://status.sendgrid.com/incidents/6fj45kvpw8n3

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