# Issue impacting US01 and US05 clusters

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Partial outage
- lasted 26m
- started 2025-09-02 17:20 UTC
- Dashboard, Dashboard, SDK Data Collection +11
- id: DWN-4a33f4b6ff
- Official page: https://stspg.io/942ql55f50s4

## Updates from Braze
### 2025-09-02 17:20 UTC: identified
We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.

### 2025-09-02 17:30 UTC: monitoring
Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.

### 2025-09-02 17:45 UTC: resolved
We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.

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