# EU02 customer unsubscribe errors

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 13m
- started 2026-03-24 17:45 UTC
- Email
- id: DWN-4a3a81a6a5
- Official page: https://stspg.io/f3284wvrr93h

## Updates from Braze
### 2026-03-24 17:45 UTC: investigating
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

### 2026-03-24 17:50 UTC: monitoring
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

### 2026-03-24 17:58 UTC: resolved
No further issues have been experienced, and all services are operating normally. The incident is now resolved.

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