# Issue impacting EU01

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 6m
- started 2026-04-20 16:18 UTC
- Dashboard, SDK Data Collection, Data Processing +2
- id: DWN-54b09b4d1a
- Official page: https://stspg.io/yj64cmn3hg62

## Updates from Braze
### 2026-04-20 16:18 UTC: investigating
We are currently investigating an issue with the EU01 cluster.

### 2026-04-20 16:49 UTC: identified
Braze engineers are actively investigating the issue and working to restore services.

### 2026-04-20 17:13 UTC: monitoring
Braze engineers have identified the issue. Services remain degraded but are improving.

### 2026-04-20 17:33 UTC: monitoring
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

### 2026-04-20 18:02 UTC: monitoring
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

### 2026-04-20 19:24 UTC: resolved
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

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