# Agent Console auto model errors

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-05-07 16:38 UTC
- id: DWN-a6cf5785b0
- Official page: https://stspg.io/54y5scqc728c

## Updates from Braze
### 2026-05-07 16:38 UTC: identified
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.

### 2026-05-07 16:53 UTC: monitoring
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.

### 2026-05-07 17:19 UTC: resolved
Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

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