# EU01 & EU02 Dashboard Errors

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 7h 15m
- started 2026-02-18 12:07 UTC
- Dashboard, Dashboard
- eu
- id: DWN-ab8ee299d2
- Official page: https://stspg.io/kwpjlqflvfy1

## Updates from Braze
### 2026-02-18 12:07 UTC: investigating
We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

### 2026-02-18 12:39 UTC: investigating
We are continuing to investigate the issue.

### 2026-02-18 15:20 UTC: investigating
We are continuing to investigate this issue with urgency and have escalated to our network service provider.

### 2026-02-18 17:51 UTC: identified
We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.

### 2026-02-18 18:13 UTC: monitoring
The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.

### 2026-02-18 19:22 UTC: resolved
We can confirm services have continued to remain stable and the issue is now considered resolved.

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